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General questions about our courses, learning materials and student support

Questions about your July 2020 Mock Exam submissions, marking, results and feedback

Discussion areas

Once you are enrolled, you should use the relevant discussion area for questions about your course, concerns about your understanding of the material and requests for clarification.

Frequently Asked Questions

  • Can you review my ICAEW Marks Feedback?

    Absolutely, and we will do this for free. If you sat Doughby (November 2019), enrol for our free Doughby Review Toolkit. If you sat another ICAEW Case Study exam, send your Marks Feedback to for review.

  • Can my employer pay for my tuition?

    Yes. If your employer wants to pay by credit card, sign up and enter their details in the payment section. Alternatively, request an invoice from - make sure you include your name and your employer's name, contact name, email address and postal address. We will raise an invoice within 2 working days and send via return email.

  • Do you offer classroom tuition?

    No. Training-by-Eos is an online tuition provider only.

  • Do you offer tuition for other ICAEW exams?

    No. We only offer tuition for Case Study.

  • Are all your Mock Exams based on July 2020 Advance Information?

    Yes. We produce 4 Mock Exams which are available from 26 June 2020.

  • I will not be able to submit my Mock Exam on schedule; can it still be marked?

    The deadlines are in place to ensure we provide you with the relevant information to develop your Case Study exam technique. If you are going to submit late, please email to request an extension and we will use our best endeavours to mark your Mock Exam. Scripts will not be marked after the published results day.

  • How do I use ICAEW's CBE software for mock exams?

    You can download a blank version of CBE from If you are not sure how to run this, take a look at our 'How to' Case Study Videos, either via your Dashboard or free to join from the All Courses link above.

  • Do I have to use the Playfree Case Study in Mastering Case Study?

    The Playfree material is already available in Mastering Case Study. However, the techniques for analysing the Advanced Information and answering the Exam Paper requirements apply to any Case Study since November 2018. If you need to use BM (November 2018) or Doughby (November 2019) please email for the relevant PDF downloads.

  • Do I have to pay the inclusive of VAT price?

    If you are based in the UK or any EU country, you must pay the inclusive of VAT price. A list of EU countries can be found online. The Channel Islands and Isle of Man are not part of the UK and do not pay VAT. We use the postal address you give at payment to determine your VAT status. If you have paid an incorrect course fee, we will contact you to make a top up payment and your place on the course may be frozen while we process this, so please choose carefully.

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